Returns & Refunds Policy — motionandmind

Effective for all orders placed with motionandmind

We want you to be completely happy with your motionandmind purchase. If something isn't right, this policy explains how returns, exchanges, and refunds work.

30-Day Return Window

You have 30 days from the date you receive your item to request a return.

To be eligible, your item must be:

• Unused, unworn, and in the same condition you received it
• In its original packaging, with all tags attached
• Accompanied by your receipt or proof of purchase

How to Start a Return

To request a return, email us at support@motionandmind.store with your order number and the reason for your return. Please do not send your item back before your return has been approved — items returned without an approved request will not be accepted.

If you have any questions at any stage, you can always reach us at support@motionandmind.store.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective or damaged, or if you've received the wrong item, contact us immediately at support@motionandmind.store so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalised products (such as special orders)
• Personal care items (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also not eligible for return. If you're unsure whether your item qualifies, please get in touch and we'll be happy to check for you.

Exchanges

The fastest way to get the item you want is to return your original item first. Once that return is approved, simply place a new order for the item you'd like instead.

Cancelling Your Order — UK & EU Customers

If you're ordering for delivery within the United Kingdom or the European Union, you have two ways to cancel, depending on how far your order has progressed.

Before your order is fulfilled. You may cancel your order at any time before it has been fulfilled, for any reason and without needing to give a justification, by contacting us at support@motionandmind.store. Because our fulfilment partners begin preparing orders quickly, we recommend contacting us as soon as possible if you wish to cancel. Once we confirm your cancellation, we'll issue a full refund to your original payment method — no return of goods is necessary, as nothing will have been shipped to you.

After your order has shipped. If your order has already been fulfilled and is on its way to you (or has arrived), you retain your statutory right to cancel within 14 days of receiving your item, for any reason and without needing to give a justification, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and equivalent EU consumer protection law. As this falls after fulfilment, this right is exercised as a return rather than a cancellation: the item must be unused, unworn, with tags attached, and in its original packaging, along with your receipt or proof of purchase, following the return process described above. Because our standard return window is 30 days — broader than the legal 14-day minimum — UK and EU customers are covered by, and receive the full benefit of, our standard Returns process above for the entire 30-day period, not just the first 14 days.

Together, these two options mean that UK and EU customers can cancel or return their order at any point from the moment of purchase through to 30 days after delivery, satisfying (and exceeding) the statutory 14-day cancellation right in full.

Refunds

Once we've received and inspected your returned item, we'll let you know whether your refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@motionandmind.store.

---

motionandmind | support@motionandmind.store