Shipping Policy — Motion&Mind

At Motion&Mind, we work with trusted fulfilment partners to get your order to you as quickly and reliably as possible, wherever you're ordering from. This policy explains how our shipping works, so you know what to expect from the moment you place an order to the moment it arrives.

Order Processing Time

Once your order is placed, we typically process and hand it off to our fulfilment partner within 1–3 business days. During busier periods (such as sales events or holidays), processing may take slightly longer — if this affects your order, we'll let you know.

You'll receive a confirmation email as soon as your order is placed, and a further notification once it has shipped.

Shipping Times

Once your order has shipped, standard delivery typically takes 2–10 business days, depending on your location and the courier handling final delivery. Estimated delivery windows are shown at checkout and in your order confirmation email.

Please note that delivery estimates are just that — estimates. While we work with reliable courier partners, we are not able to guarantee exact delivery dates, and delays can occasionally occur due to high demand, weather, customs processing (for international orders), or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery region and the items in your order, and are shown before you complete your purchase. We offer Economy, Standard, and Express options on every order, with rates and free-shipping thresholds varying by region as follows:

All rates are shown in GBP; if you're checking out in another currency, the equivalent amount will be converted and shown automatically at checkout.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package's journey. If you haven't received tracking information within 3 business days of placing your order, please contact us at support@motionandmind.store and we'll look into it for you.

Where We Ship

We proudly ship both within the United Kingdom and internationally. As of now, we deliver to the following regions:

• United Kingdom & Ireland: United Kingdom, Ireland
• Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
• North America: United States, Canada
• Asia-Pacific: Australia, China, Hong Kong SAR, Japan, Malaysia, New Zealand, Singapore, South Korea
• Middle East: United Arab Emirates, Israel

For international orders, please note that any customs duties, import taxes, or fees charged by your country are your responsibility and are not included in our shipping costs or product prices. These are determined by your local customs authority, and Motion&Mind has no control over them.

We're always looking to expand where we deliver — if your country isn't listed above, feel free to contact us at support@motionandmind.store and we'll let you know if delivery to your location is possible.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout, as we are unable to make changes once an order has entered processing. Motion&Mind is not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. If you notice an error immediately after ordering, contact us right away at support@motionandmind.store and we'll do our best to help before your order ships.

Lost, Delayed, or Damaged Packages

If your order arrives damaged, appears to be lost in transit, or is significantly delayed beyond the estimated delivery window, please contact us at support@motionandmind.store with your order number so we can investigate with our fulfilment partner and make it right — whether that's a replacement, a refund, or another solution.

For more on how we handle damaged or incorrect items, please see our Returns & Refunds Policy [https://motionandmind.store/policies/refund-policy].

Questions

If you have any questions about your order or our shipping process, we're happy to help — reach out any time at support@motionandmind.store.

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Motion&Mind | support@motionandmind.store